Thank you for shopping at FFEW.
Please read this policy carefully.
I do not issue refunds for digital services or products once the order is confirmed and the product or service has been delivered.
Digital services or products are non-refundable.
Digital Products (**) FFEW honours refund requests for non-tangible (digital) products under the following exceptional circumstances:
- “Non-delivery of the electronic product – download issues due to FFEW server problems, issues originated from client’s e-mail service provider or unzipping difficulties. Claims for non-delivery must be submitted within 7 days from the date of the purchase. A digital product is considered received and downloaded if no claim was submitted. For such requests, FFEW issues refunds within 7 days from the date of the purchase.
- Digital Product “not as described” – such issues have to be reported within 7 days from the date of the purchase. Detailed, clear evidence must be provided with proof that the purchased and delivered digital product is “not as it is described” on the FFEW website. All objections based purely on the customers’ false anticipations or desires do not meet the requirements for refunds.
- Major or Critical Defects – FFEW tests every single digital product before release. However, unforeseen defects can surface from time to time. Claims for such errors must be submitted within 7 days from the date of the purchase. FFEW reserves the right to correct such errors within 3 business days. If no remedy is supplied then the customer is entitled to receive a full refund on the purchase the following day.
FFEW reserves the right to change payment terms if necessary at any time.
Contact us with any questions about our Refund & Cancellation Policy for digital products and services.
Please contact us by visiting this page on our website: ffew.ca